Privacy Policy

This Privacy Policy describes how SERVICETECH LTDA, CNPJ 57.845.942/0001-98 ("LMSHost", "we") collect, use, store and protect the personal data of users ("you") who use our website and our hosting, professional email, domain and database services panel, in compliance with Brazil's General Data Protection Law (Law No. 13,709/2018 — LGPD).

By creating an account or using our services, you agree to the practices described in this policy.

1. What data we collect

Data you provide when registering

• Full name
• Email
• Access password (stored securely, never in readable text)

Data generated by your use of our services

• Domains registered or pointed on the platform
• Email accounts, aliases and forwarding rules created
• Email groups and their members
• Orders, subscriptions and contracted plans
• History of actions performed in the panel (for security and support purposes)

Payment data
Payments are processed by specialized partners: Stripe for customers outside Brazil and Mercado Pago for customers in Brazil, depending on your location. We do not store full credit card data on our servers — this information is handled directly by the responsible payment processor, under its own privacy policy.

Browsing data and cookies

• Session cookie, required to keep you logged into the panel after signing in
• IP address and technical access data, for security and fraud prevention purposes

Embedded third-party resources
Our website loads typefaces from Google Fonts. When you access the site, your browser makes a request to Google's servers, which may log your IP address according to Google's privacy policy.

2. What we use your data for

• Create and manage your account and contracted services (hosting, email, domains, database)
• Process orders, billing and subscription renewals
• Send operational communications (confirmations, due-date notices, service status changes)
• Prevent fraud and ensure platform security
• Comply with legal and regulatory obligations

We do not use your data for sale to third parties, nor for targeted advertising outside our own platform.

3. Legal basis (LGPD, art. 7)

• Contract performance: to provide the services you contracted
• Compliance with a legal or regulatory obligation: for example, tax billing data
• Legitimate interest: for fraud prevention and platform security
• Consent: when applicable, such as for marketing communications (which you can opt out of at any time)

4. Who we share your data with

• Stripe (international customers) and Mercado Pago (customers in Brazil), for payment processing, depending on your location
• Infrastructure providers (servers, database hosting) necessary to operate the platform
• Public authorities, when required by law or court order

We do not share your personal data with third parties for marketing purposes without your explicit consent.

5. Cookies

We use essential cookies to keep your session active while you use the panel. You can configure your browser to block cookies, but this may prevent the login and control panel from working correctly.

6. How long we keep your data

We keep your data while your account is active and for an additional period after closure, as necessary to comply with legal obligations (tax, accounting) or to defend rights in administrative or judicial proceedings. After that period, the data is deleted or anonymized.

7. Information security

We adopt reasonable technical and organizational measures to protect your data against unauthorized access, loss or improper alteration. No system is 100% immune to incidents, and we commit to notifying you and the competent authorities in the event of a relevant security incident, as required by the LGPD.

8. Your rights as a data subject (LGPD, art. 18)

• Confirm the existence of processing of your data
• Access your data
• Correct incomplete, inaccurate or outdated data
• Request anonymization, blocking or deletion of unnecessary data or data processed in non-compliance with the law
• Request portability of your data to another provider
• Delete data processed based on your consent
• Revoke consent at any time
• Request information about who we share your data with

To exercise these rights, contact us at contact@lmshost.online.

9. Changes to this policy

We may update this Privacy Policy periodically. Material changes will be communicated by email or a notice in the panel, with the new effective date shown at the top of this document.

10. Contact

If you have questions about this policy or about the processing of your data, contact our Data Protection Officer (DPO):

Email: contact@lmshost.online
Address: R Dario Totta, 215, Apt 807L, Nonoai, Porto Alegre/RS — CEP 90.840-290